At Coinhold we do everything we can to keep your data and crypto secure. However, phishing attempts have become more frequent: scammers create fake websites and social media accounts that look like official Coinhold pages. To stay safe, always use official Coinhold links and follow a few simple security rules.
Official Coinhold domains
All communication and activity with Coinhold should only take place through our official websites and apps:
Main website: https://coinhold.io
Payment Card: https://coinhold.io/ru/payment-card/
Crypto Exchange: https://coinhold.io/ru/crypto-exchange/
Bookmark these addresses and always check the browser address bar before entering your login or password.
Official support and contact channels
Coinhold support never contacts users first. We:
do not message users first in Telegram, WhatsApp, Instagram, or any other messenger
never ask for your login, password, seed phrase, 2FA codes, or personal data
never send links through third-party chats
Support is provided only through:
online chat on https://coinhold.io and in the app
official email: [email protected]
official Telegram bot: @coinhold_wallet_support_bot
We will never ask you to transfer funds or provide wallet access.
Official Coinhold social media
Follow only verified accounts:
Telegram (EN): t.me/coinhold_wallet_chat_en
Telegram (RU): t.me/coinhold_wallet_chat_ru
Telegram news channel (EN): https://t.me/coinhold_wallet
Telegram news channel (RU): t.me/coinhold_wallet_ru
Instagram (EN): https://www.instagram.com/emcd_global
Instagram (RU): https://www.instagram.com/emcd_ru
Twitter (X): https://x.com/coinhold_wallet
Threads (RU): https://www.threads.com/@emcd_ru
YouTube: https://www.youtube.com/@emcd_io
Medium: https://medium.com/@emcd_io
How to protect yourself
Do not click suspicious links, especially those sent by strangers or in messengers
Add official Coinhold sites to bookmarks to avoid fake pages
Always check the sender’s address — official emails only come from @coinhold.io
Enable 2FA and link your phone number in your profile
If in doubt, contact support through the website, app, or [email protected]
If you suspect fraud:
Stop all communication immediately
Do not click links and do not share any data
Report it to Coinhold support via [email protected]
How a typical fraud scheme works
Fraudulent Telegram groups appear often. Such groups often promise giveaways or “high returns” and may ask you to go to a Telegram bot and send funds to a specific address
After sending the funds, scammers promise a return with a bonus, but your funds will be lost.
Coinhold never asks users to send crypto to any addresses. The best response is to report the group and stop interacting.
Still have questions? Our support team is always here to help:
email us at [email protected]
tap the E in the app or shake your phone
click the icon in the bottom-right corner of the website
